Delivery and Returns
Returns + Exchange Policy
We do not offer exchanges or refunds. If your package is marked as "delivered" per USPS, or any other carrier, we cannot be held responsible for stolen or lost packages. Please file a complaint with the carrier.
Can I cancel or change my order?
At this time, all sales are finals. Orders cannot be canceled or changed after being placed.
What if my order is defective or returned to Sphinx and Onyx?
If the product is defective upon receiving it, or the item has been damaged during transport, you should immediately report this to us. Please contact us within 48 hours of delivery. Items reported after this time frame will not be valid for a replacement.
Orders returned due to an insufficient address are subjected to reshipment fees.
Due to every product being fulfilled as it is ordered, reshipments cannot be canceled or refunded. Please note, additional time is required for reshipment.
What if I receive an incorrect item?
If you have received an item that you did not order, please email us at firstname.lastname@example.org so we can resolve this for you.