Frequently Asked Questions
Occasionally our customers will have questions, we get it. Almost all of the answers can be found below. But if you still have questions we can be reached by emailing us directly at management@sphinxandonyx.com.
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information. We do accept PayPal as a form of payment.
How long will it take for my order to arrive?
Standard shipping for orders in the United States usually takes 7-14 business days, which do not count weekends. International orders can take up to 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
During holidays or times of high demand, orders will exceed the average shipping time and take approximately 10-15 business days + to ship.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped, except for International shipments. A shipping confirmation email will be sent once your order has left our facility.
How much does shipping cost?
It depends on your location and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your location, and press the “update total” button.
What is your return policy?
NO RETURNS.
If you received a defective item, we'll happily replace it. Defective items will be exchanged for the same product in the same size. Please contact us at management@sphinxandonyx.com for further information.
We do not issue refunds on orders that have completed payment and shipped.
Can I cancel/modify my order?
You can modify/cancel your order 24 hours after placing it. After that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting. Please contact us at management@sphinxandonyx.com for any questions regarding your order.